State Farm® Insurance Agent Joseph DeWaard

"James is friendly, attentive, and not pushy. I appreciate his candor."

"Longtime customer here — eight policies, over $10,000 a year in premiums, several years with this office. I'd never had reason to complain until I actually needed something.

I have two open claims with State Farm right now, one auto and one homeowners, and both have been difficult. My vehicle has now sat at a body shop for nearly three weeks over a billing dispute between State Farm and the shop, and I've been without a car that whole time. I reached out to this office for help.

I was not allowed to speak with Joseph the first few times I called, the agent here. I asked, and the staff told me he doesn't take phone calls. I asked whether he could help with my claim and was told he has no more authority than anyone else in the office and gets "overwritten by what claims does." So the agent whose name is on the door, who sold me eight policies, was not someone I could get on the phone about a problem with those policies. I ended up having to email him directly and was able to talk with him and he is now trying to help.

What the staff told me, more than once: they handle sales and coverage only, they aren't licensed in claims, and there is nothing they can do. The one action offered was to request that the claims department call me. Someone did call — read a list of items off a screen, couldn't answer a single question about any of it. I don't expect this office to handle my claim, however I do expect them to help me with issues on the policies they sold me.

I understand agents don't adjudicate claims. That's not really my complaint. My complaint is that when a customer paying five figures a year hits a wall, this office's position was that it had no role to play — and that the agent himself was unreachable by phone.

If you're shopping for insurance, understand what you're buying here: someone to sell you the policy. When something goes wrong, you're on your own with a call center, long wait times on hold, and the person whose name is on the sign won't take your call. I'd weigh that accordingly. Check the other reviews and see if they are about the friendly sales person setting up a new customer with a policy, or about providing support when delivering on the promised service is actually needed. Any insurance office will be happy to sell you a policy, this office is not unique in that regard."

"Great supportive team."

"Joseph and Rose are fantastic! I moved up to Seattle from Los Angeles in April 2025 and had contacted them before my arrival to get my car and renter's insurance set up. They made the process so easy, were incredibly helpful and friendly, and quickly set up my needed insurance seamlessly. I have had nothing but great service from them along the way. I highly recommend State Farm through Joseph and Rose!"

"Worked with Joseph a few times now, great communication, and super friendly! Will definitely continue to work with him going forward and would recommend him to anyone!"

"Couldn't be more pleased with the efficiency of our appt. James Z. was able to effectively streamline our coverage and reduce our out-of-pocket costs. He was well-prepared and easily answered our questions. Highly recommend."

"Loved working with James. Very knowledgeable and helpful.
Easy to work with.."

"Been with Joseph for a few years now and they've been great to deal with whenever I need to make any changes or have issues"

"I am satisfied with my experience with this location! Rose has been very helpful each time I reach out to her. She is kind and efficient."

"James has been incredibly helpful and knowledgeable when assisting me with managing my policies. Initially, I honestly wasn't sure if I needed life insurance, but he took the time to really explain the benefits in a way that made sense for my situation. He was incredibly kind and encouraging throughout the whole process, never pushy, just genuinely helpful. Plus, the entire process was so much easier than I expected. Thankful to have had his help!"

"Very frustrating to deal with and hard to get clear answers. Lots of jumping through hoops for simple things. Bizarre rules about what they do and don't cover. Even simple things like getting off of their promotions mailing list was too difficult. Not recommended."

"Rose is super nice and responsive."

"Good service, good price policies"

"Agent researched and shared reasons for increase and was very helpful in managing payment! Thanks"

"I called 1/12 to move my 1/17 payment to 1/24 since I got a new job and new pay schedule. I spoke to James. Who didn't do his job.
They charged me on 1/17 anyway and overdrafted my account. Called their corp customer service and was told "Refund in 24 hours". Then local rep James said 2 days. It's been 4 days and no refund and my account is still overdrafted from their failure. Now I have an email while I'm at work "login to pick what kind of refund you want" I have to wait until I'm using my laptop after work to tell them to just refund the card they used. I asked the local office to fix it and just refund my card "their system doesn't allow it"

So I would advise others to never sign up for auto pay or to trust that James can do his job.

I'm not interested in a response to this, you've already done damage to my account. I'm warning others of this negligence."

"Great service , Rose is the best ."

"Always help a lot with all my home & auto needs, thanks Rose..!"

"Competitive price and helpful customer service!"

"I had an excellent experience working with Rose from Statefarm. She was patient, professional, and extremely knowledgeable. I truly appreciated the thoughtful advice and recommendations she provided for both my home and auto insurance. She took the time to carefully walk me through my quote, making sure I understood every detail. Rose was also quick to respond and highly communicative throughout the process, which made everything seamless. By switching my insurance over to the new plan she recommended, I was able to get a great price on my coverage—and I’m very glad I made the switch!"

"Jin has been incredibly helpful in addressing my questions and clearly explaining the process to ensure I received the best possible rates. Even when technical issues arose, he remained professional and composed, which has reinforced my confidence in working with State Farm."

"I was very impressed with the professionalism at this agency. I needed to clarify some important details in my policy, and Jin Noh provided outstanding support. They were thorough in their research and gave me a clear, well-explained answer. It's reassuring to have an agent who is so diligent and responsive. Excellent service all around."

"Jin really helped me out today with excellent customer service and good advice. So far switching to State Farm was a great decision."

"Rose was very helpful and gave great suggestions to help get me a great price for renters insurance at my new place. A good experience all around."

"We've been a customer of Joseph DeWaard's State Farm Insurance for the past 4-years. He and his team have taken care of us with our home and auto insurance. Most recently, we've been working with Account Manager, Jin Noh who helped us update our insurance policy and answered our questions on getting additional coverage. We've been very pleased with their knowledge and customer service."

"I have been a customer of State Farm for many years and have consistently had positive experiences. Jin Noh has been particularly helpful, assisting me with a recent car accident, from initiating my claim to transferring my new car onto a plan. I would give a five-star rating."